Leader's Guide to Influence, The

<p><strong>Table of Contents (THIS IS VERY MUCH A DRAFT OUTLINE AT THIS POINT BUT GIVES A GOOD IDEA OF THE TYPES OF TOPIC TO BE COVERED) <br></strong>Introduction<br>PART 1: THE INFLUENTIAL MANAGER’S GROUND RULES<br>The Influencing Process<br>Relational Influencing<br>The Working Relationship Model<br>Why relationships at work are so important<br>Relationship styles<br>Relationship derailers – and how to avoid them<br>PART 2: CRITICAL ASPECTS OF INFLUENTIAL WORKING RELATIONSHIPS<br>Creating and developing the right impression<br>Effective Listening<br>Asking Good Questions<br>Developing Trustworthiness<br>Mutual respect<br>Developing Rapport and empathy<br>Assertiveness <br>Self-awareness<br>Awareness of others<br>Communications skills<br>How to Support others<br>Emotional management and resilience<br>Developing Integrity<br>Being Politically Astute<br>Being Authentic<br>Understanding Conflict<br>Working with Diversity<br>How to develop Judgement<br>Giving – and receiving Feedback<br>How to Challenge<br>PART 3: TIPS, TOOLS &amp; TECHNIQUES<br>How to be appreciative<br>Reframing<br>Challenging assumptions<br>Readingpeople<br>Non verbal communication<br>The language of influence<br>Developing positive relationships<br>Using both brains to influence<br>Linking and Building<br>Thinking creatively<br>Storytelling<br>CONCLUSION<br></p>