Seamless Government: A Practical Guide to Re–Engin Re–Engineering in the Public Sector

A Practical Guide to Re–Engineering in the Public Sector

Gebonden Engels 1994 9780787900151
Verwachte levertijd ongeveer 9 werkdagen

Samenvatting

Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step–by–step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way.

Specificaties

ISBN13:9780787900151
Taal:Engels
Bindwijze:gebonden
Aantal pagina's:320
Hoofdrubriek:, Algemeen management

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Inhoudsopgave

NEW REALITIES FOR PUBLIC AGENCIES.
<br />
<br /> 1. The Quiet Revolution in American Government.
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<br /> 2. The Evolution of Work in Public and Private Bureaucracies.
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<br /> 3. A New Approach to Work: Re–Engineering and the Seamless Organization.
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<br /> RE–ENGINEERING PUBLIC ORGANIZATIONS: PRINCIPLES, STRATEGIES, AND GUIDELINES.
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<br /> 4. Principles of Re–Engineering.
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<br /> 5. Setting the Stage for Re–Engineering.
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<br /> 6. Re–Engineering Step–by–Step.
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<br /> 7. Overcoming Public Sector Constraints.
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<br /> 8. Aligning Systems to Support Seamless Work.
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<br /> PULLING IT ALL TOGETHER.
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<br /> 9. Re–Engineering Lessons from Two Agencies.
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<br /> 10. Getting Started on Re–Engineering.
<br />
<br /> Conclusion: Working Without Walls.

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        Seamless Government: A Practical Guide to Re–Engin Re–Engineering in the Public Sector