Hotel Manager's Handbook

Name: Hotel Manager's Handbook
Author: Vincent P. (Virginia Polytechnic Institute and State University, Blacksburg, USA) Magnini

189 Techniques for Achieving Exceptional Guest Satisfaction

Paperback Engels 2015 1e druk 9781771883481

117,25

In winkelwagen

Verwachte levertijd ongeveer 11 werkdagen

Samenvatting

This book presents techniques that reflect the vast and varied experience of the authors. They have produced an array of highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit. With this practical, easy-to-use book, there is no need to sift through pages of narratives in order to identify actionable tactics and strategies that can be applied at the property-level. The book presents one unique and actionable customer satisfaction technique on each page—a useful feature for busy managers.