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paperbackEngels128 blz.9789401813570
2e druk
13-8-2025
Enhance your expertise in customer experience management with our two-day certified Experience Management (XM) and Xperience Level Agreement (XLA®) Foundation courseware. Meer
e-bookEngels212 blz.9789401805780
1e druk
25-11-2015
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The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach. Meer