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A comprehensive case-based text combining essential quality management knowledge with real-world scenarios. With in-depth healthcare quality management case studies, tools, activities, and discussion questions, the text will help build the competencies needed to succeed in quality management. Meer
This book is a manual for designing and operating a basic quality management program; a practical discussion of what is needed and how to fulfill those needs on a practical basis. Meer
Supply Market Intelligence: A Managerial Handbook for Building Sourcing Strategies charts the course to success for executives who are seeking to lead their organizations to supply-chain maturity. Meer
Supply chain management (SCM) disciplines have produced a flood of new concepts, methods, and tools; if applied wisely, they will improve results. A resource that weeds out and consolidates this new information will lower the business risk of implementing change. Meer
Accelerating Process Improvement Using Agile Techniques explains how agile programming is applied to standard process improvement. By applying agile techniques, IT organizations can speed up process improvement initiatives, minimize the resources these initiatives require, and maximize the benefits of process improvement. Meer
Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Meer
Adhesion Measurement Methods: Theory and Practice provides practical information on the most important measurement techniques, their unique advantages and disadvantages, and the selection of the proper method for a given application. Meer
Having an accurate assessment of company expenditures is a key to staying in business. Activity-based management (ABM) is the only system that offers the tools to correctly assess the outflow involved in a tightly knit supply chain and enables understanding not only of the total cost of ownership (TCO), but also how these costs should be allocated. Meer
Despite the large volume of publications devoted to neural networks, fuzzy logic, and evolutionary programming, few address the applications of computational intelligence in design and manufacturing. Meer
Demonstrates ways to track industrial processes and performance, integrating related areas such as engineering process control, statistical reasoning in TQM, robust parameter design, control charts, multivariate process monitoring, capability indices, experimental design, empirical model building, and process optimization. Meer
With a specific focus on the needs of the designers and engineers in industrial settings, The Mechanical Systems Design Handbook: Modeling, Measurement, and Control presents a practical overview of basic issues associated with design and control of mechanical systems. Meer
This book discusses basic concepts, principles, and quality characteristics in the service industries, an understanding of the techniques and their applications. Meer
Quality Function Deployment is an information system producing structured data for quality managers and practitioners. This is a practical guide to implementing such a system for readers assumed to be familiar with it. Meer
A consequence of business specialization is the implementation of weak processes that cross departmental and corporate boundaries. Supply chain management (SCM) addresses this issue by requiring a process view that reaches across these confines. Meer
The effect Lean Manufacturing programs have on profit and loss statements during the early months of their implementation often causes them to be viewed as failures. Meer
In this new and exciting seventh edition, Technology Management continues to provide R&D managers with essential insight and information to address the most important challenges and opportunities of their profession. Meer
A Standard for Auditing Computer Applications is a dynamic new resource for evaluating all aspects of automated business systems and systems environments. Meer
This second edition details all productivity and quality methodologies, principles and techniques, and demonstrates how they interact in the three phases of the productivity and quality management triangle (PQMT): measurement, control and evaluation; planning and analysis; and improvement and monitoring. Meer
"Comprehensively covers all phases of the application of Total Quality Management (TQM) to product design and development--from initial concept to customer support--addressing statistical quality control, manufacturing engineering, processes and procedures management, and motivation management. Meer
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