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This volume constitutes the refereed proceedings of the 29th European Conference on Systems, Software and Services Process Improvement, EuroSPI 2022, held in Salzburg, Austria, in August-September 2022. Meer
This book presents recent developments, research results, and industrial experience to increase the knowledge base of academics and industry. In a small world where trade is the new global driving force conquering countries and continents alike, international competitiveness is becoming the ultimate challenge. Meer
This book showcases recent research advances in service science and related fields. Including selected papers from the 2022 INFORMS International Conference on Service Science, held in Shenzhen, China from July 2 to 4, 2022, the book presents new theories and empirical results in the emerging, interdisciplinary field of digital transformation and society. Meer
This book constitutes the proceedings of the Blockchain, Robotic Process Management (RPA), and Central and Eastern Europe (CEE) Forum which were held as part of the 20th International Conference on Business Process Management, BPM 2022, which took place in Münster, Germany, during September 11-15, 2022. Meer
This book constitutes the proceedings of the BPM Forum held at the 20th International Conference on Business Process Management, BPM 2022, which took place in Münster, Germany, in September 2022. Meer
This two-volume set, IFIP AICT 663 and 664, constitutes the thoroughly refereed proceedings of the International IFIP WG 5.7 Conference on Advances in Production Management Systems, APMS 2022, held in Gyeongju, South Korea in September 2022. Meer
This book provides insights from research and practice in how organizations were able to sustain resilience in their global supply chains during the COVID-19 pandemic and to advance the understanding of supply chain risk management. Meer
This book provides insights from research and practice in how organizations were able to sustain resilience in their global supply chains during the COVID-19 pandemic and to advance the understanding of supply chain risk management. Meer
Analysis, assessment, and data management are core competencies for operation research analysts. This volume addresses a number of issues and developed methods for improving those skills. Meer
Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal and engineering aspects to address the theoretical and practical challenges of the service industry and its economy. Meer
This book constitutes the proceedings of the BPM Forum held at the 21st International Conference on Business Process Management, BPM 2023, which took place in Utrecht, The Netherlands, in September 2023. Meer
To large organizations, business intelligence (BI) promises the capability of collecting and analyzing internal and external data to generate knowledge and value, thus providing decision support at the strategic, tactical, and operational levels. Meer
To enhance marketing analytics, approximate and inductive reasoning can be applied to handle uncertainty in individual marketing models. This book demonstrates the use of fuzzy logic for classification and segmentation in marketing campaigns. Meer
This two-volume set constitutes the refereed proceedings of the 30th European Conference on Systems, Software and Services Process Improvement, EuroSPI 2023, held in Grenoble, France, in August-September 2023. Meer
This two-volume set constitutes the refereed proceedings of the 30th European Conference on Systems, Software and Services Process Improvement, EuroSPI 2023, held in Grenoble, France, in August-September 2023. Meer
This book constitutes the proceedings of the 4th Enterprise Engineering Working Conference (EEWC), held in Funchal, Madeira Island, Portugal, during May 5-8, 2014. Meer
This book is a revised version of the PhD dissertation written by the author at the Free University of Bozen-Bolzano in Italy.
It presents a new approach to safety verification of a particular class of infinite-state systems, called Data-Aware Processes (DAPs). Meer
Successful interaction between humans and artificial systems allows for combining the advantages of all actors in solving problems. However, interaction is often demanding for people, as it builds on artificial concepts, such as strict protocols. Meer
This book demonstrates how information security requires a deep understanding of an organization's assets, threats and processes, combined with the technology that can best protect organizational security. Meer
This book provides a perspective on a number of approaches to financial modelling and risk management. It examines both theoretical and practical issues. Meer
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